IVR (GSM based Software) & Voice Box (ivr nxt)

Interactive Voice Response System (IVRS) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

GSM IVR GSM IVR Voice Box(ivr nxt)

GSM IVR & Voice Box(ivr nxt)

  • It Works automatically merely without any human interfere.
  • An IVRS accepts a touch-tone keypad selection and provides appropriate responses in the form of voice, callback, e-mail and perhaps other media.
  • The best example to understand GSM IVR is customer care number; everyone has gone through this type of call.

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Can record conference call

Can record conference call

Cost effective solution

Cost effective solution

Customization available

Customization available

No human interaction purely software based

No human interaction purely software based

Call forwarding

Call forwarding

Supports Text to speech

Supports Text to speech

Can call back

Can call back

Easy to use/requires less learning

Easy to use/requires less learning

  • A SIM Card
  • GSM Dongle
  • Raspberry Pie Device
  • Power USB Hub

Features of GSM IVR & Voice Box

  • An IVR application provides pre-recorded voice responses for appropriate situations.
  • It uses computer telephony integration (CTI).
  • Interactive Voice Response applications can hand off a call to a human being who can view data related to the caller at a display.
  • It is an effective cost cutting solution by freeing up agents who used to handle callers.

Functionalities of GSM IVR & Voice Box

  • Voice-box function, forward caller-person’s voice-message.
  • It includes functionalities like, keypad signal logic, access to relevant data and also record voice input for later handling.
  • Customers can quickly self-solve basic issues like bill pay, account inquiries, and more.
  • Call back customers in case of customer have any query and don’t have time to queue up.
  • It supports Text to speech (TTS).

Benefits of GSM IVR & Voice Box

  • NKonnect GSM based IVR is essential for any small to mid-size company.
  • Voice is always preferred communication medium for humans.
  • Interactive Voice Response is something like 24x7x365 assistance to business queries.
  • GSM based Interactive Voice Response system can be customized according to requirement.
  • It helps you to develop a more streamlined customer service automation experience that benefits your business.

Applicable Areas of Interactive Voice Response

  • Call centre
  • In reception of any company
  • Banks
  • Business
  • Institutions
  • Shares and trading company

Hardware Requirement

  • Compatible with voice enabled GSM dongle
  • Valid SIM Card

Software Requirement

  • Raspberry pie device
  • Power USB Hub