IVR (GSM based Software) & Voice Box (ivr nxt)
Interactive Voice Response System (IVRS) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
GSM IVR & Voice Box(ivr nxt)
- It Works automatically merely without any human interfere.
- An IVRS accepts a touch-tone keypad selection and provides appropriate responses in the form of voice, callback, e-mail and perhaps other media.
- The best example to understand GSM IVR is customer care number; everyone has gone through this type of call.
Develop Smart Customer Care NOW!!
Can record conference call
Cost effective solution
No human interaction purely software based
Supports Text to speech
Can call back
Easy to use/requires less learning
- Raspberry Pie Device
- Power USB Hub
Features of GSM IVR & Voice Box
- An IVR application provides pre-recorded voice responses for appropriate situations.
- It uses computer telephony integration (CTI).
- Interactive Voice Response applications can hand off a call to a human being who can view data related to the caller at a display.
- It is an effective cost cutting solution by freeing up agents who used to handle callers.
Functionalities of GSM IVR & Voice Box
- Voice-box function, forward caller-personâ€™s voice-message.
- It includes functionalities like, keypad signal logic, access to relevant data and also record voice input for later handling.
- Customers can quickly self-solve basic issues like bill pay, account inquiries, and more.
- Call back customers in case of customer have any query and donâ€™t have time to queue up.
- It supports Text to speech (TTS).
Benefits of GSM IVR & Voice Box
- NKonnect GSM based IVR is essential for any small to mid-size company.
- Voice is always preferred communication medium for humans.
- Interactive Voice Response is something like 24x7x365 assistance to business queries.
- GSM based Interactive Voice Response system can be customized according to requirement.
- It helps you to develop a more streamlined customer service automation experience that benefits your business.
Applicable Areas of Interactive Voice Response
- Call centre
- In reception of any company
- Shares and trading company
- Compatible with voice enabled GSM dongle
- Valid SIM Card
- Raspberry pie device
- Power USB Hub