Customer Relationship Management System ( Desk caller | Call Konnector )

CRM enables you to focus on your organization’s relationships with individual people: i.e. customers, service users, colleague etc.

Customer Relationship Management System banner image

Customer Relationship Management System (Call Konnector, Desk Caller)

  • CRM manages all your company’s relationships and interactions with your customers.
  • It helps you improve your profitability.
  • CRM helps you to maintain your profssional relations with your organization’s clients, dealers,etc.
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Infrastructure Portability

Infrastructure Portability

Work From Anywhere

Work From Anywhere

No need of PBX

No need of PBX

No Need of Voice Logger

No Need of Voice Logger

Voice Recording

Voice Recording

Integration with GSM

Integration with GSM

Cost Effective Soft Phone

Cost Effective Soft Phone

No Chance Of Mistake

Conference Call Recording

Conference Call

Conference Call

ERP Integration

ERP Integration

Software Based Calling

Software Based Calling

CRM Based API

CRM Based API

Features of Customer Relationship Management System ( Desk caller | Call Konnector )

  • Can directly call from PC/laptop.
  • Differentiates calls in received, dialed and missed
  • If there is any missed call or message, it will display in a box on screen with basic info. Like cell phone
  • Customization is available according to type of profession.
  • Inbound calls enable to set up inbound functionalities to handle customers query.
  • Outbound calls enable to set up outbound functionalities, to make promotional / marketing and service related out calls.
  • Cost per operator is very low because no need to start with some number of seats as in pri-line it requires minimum 30 lines to start.
  • Does not require any extra dial pad and handset
  • It shows missed calls separately. Which is not supported in pri line
  • Supports on screen pop up

Functionalities of Customer Relationship Management System ( Desk caller | Call Konnector )

  • It shows missed calls separately. Which is not supported in pri line
  • Supports blacklist facility.
  • Call diverting is possible as many operator you want, not like pri-line which has settings to do so with all 30 operators.
  • Call Recording
  • Address book can be created as database or can be imported from excel or even can export if needs
  • Templates in sms can be added if content remains same.
  • Alerts with basic info in a box if there is any missed call, sms etc.
  • External software linking is possible.

Benefits of Customer Relationship Management System ( Desk caller | Call Konnector )

  • How you gather, manage, and use information will determine whether you win or lose.“Bill Gates
  • This is an innovative way to utilize the information and to stay in touch with your customer.
  • Compare to PRI line based setup, this solution is more beneficial and easy to understand and work on.
  • Software based call making requires very less learning as it works same as cell phone but on computer screen.
  • Flexibility to store contacts which can be imported/exported from your own computer.
  • It can be vary according to your business need.
  • Main benefit is to work from anywhere because it is software based calling and messaging service so no establishment which makes you to stick at a place to work.
  • Your business will grow bigger if you develop relation with your customers

Applicable Areas of Customer Relationship Management System ( Desk caller | Call Konnector )

  • Call centre
  • In reception of any company
  • In CA firm
  • Banks
  • Business
  • In schools for several reminders
  • Shares and trading company
  • In institutes where data remains same to send different people

Hardware Requirement

  • Windows 7,8,8.1, 1GHz onward machine with 512MB RAM, 500MB space.
  • Compatible with voice enabled GSM dongle

Software Requirement